The health and safety of our residents, guests, and employees is our top priority. Our entire team has been working tirelessly throughout this pandemic to enhance the lives of those entrusted to our care.
The section below visitation policies entitled What We’re Doing provides a summary of our response over the past year to this pandemic.
Update on Visitation Policies
This pandemic has been challenging for all of us, but no one has been more affected than residents of residential care facilities everywhere. Here at Oakland Heights, we have strived to provide engaging activities, outdoor visits, and extra one-on-one attention from our team over the past year. But nothing replaces the feeling of being able to sit beside your loved one, hug them and let them know in person how much you care.
We want you to return to visit as much as you want to be here. However, we do have to follow the rules and guidance of the CDC, CMS and DHHS. That’s a lot of regulatory organizations that impact our decision making. Please know that we are following all of their direction we’ve been given and working to keep your loved ones safe. Here is the overview of Oakland Height’s policies for visitation.
Oakland Heights Assisted Living
DHHS is allowing indoor visitation if 75% of the facility’s team members and 90% of the residents are vaccinated, and if the facility is in Phase III of its re-opening plan.
If a facility has any confirmed cases of COVID-19 among residents or employees, it will immediately move back to Phase I, and visitation will be paused for at least 14 days until there are no longer any active positive cases. (NOTE: Assisted Living communities that have achieved the 75%/90% threshold for vaccinations are not restricted by the county’s positivity rate the way skilled nursing facilities are.)
Current status of Oakland Heights Assisted Living facility:
- Visitors will be subject to screening at the front door. They will be asked questions to determine if they have any symptoms, if they have traveled outside the country in the past 14 days, or if they have been exposed to anyone with a confirmed or suspected case of COVID-19. In addition, temperature will be taken and must be below 99.1 or the visit will have to be rescheduled. Anyone visiting a non-vaccinated may be asked to complete a COVID-19 rapid test and that test must have a negative result in order to visit.
- Visitors may only visit residents in their apartments and not in common areas. Masks must be worn while in the facility and social distancing is highly recommended. If your loved one is vaccinated and all parties visiting are vaccinated, you can take your mask off while in the apartment. Limits on visitation hours and number of visitors will be set by the facility Administrator.
Oakland Heights Skilled Nursing Facility
Oakland Heights skilled nursing facility is not regulated the same as the assisted living. Therefore, rules and guidance can be different between the two. The Center for Medicare and Medicaid Services (CMS) and The Department of Health and Human Services (DHHS) is now allowing indoor visitation if the county’s positivity rate has dropped below 10% and if the facility is in Phase III of its re-opening plan, which means it has had no new cases of COVID-19 among residents or team members for 14 days, as well as having no residents in COVID isolation zones.
If the county positivity rate goes back above 10%, or if a facility has any new confirmed cases of COVID-19 among residents or team members, it will immediately move back to Phase I, and visitation will be paused for at least 14 days until there are no longer any active positive cases or until the county positivity rate goes back down below 10% for two consecutive weeks.
Current status of Oakland Heights Skilled Nursing Facility is Phase III, visitation allowed and call for details:
- Visitors must schedule in advance of visit. Visitors will be subject to screening when entering the facility. They will be asked questions to determine if they have any symptoms, if they have traveled outside the country in the past 14 days, or if they have been exposed to anyone with a confirmed or suspected case of COVID-19. In addition, temperature will be taken and must be below 99.1 or the visit will have to be rescheduled. Anyone visiting a non-vaccinated resident may be asked to complete a COVID-19 rapid test and that test must have a negative result in order to visit.
- Visitors may only visit residents in their private rooms (not in semi-private room) or designated area(s) and not in common areas. Although the Governor lifted the State of Emergency, as a healthcare facility, we must still wear our masks at Oakland Heights. Limits on visitation hours and number of visitors will be set by the facility Administrator. Currently visitation is unlimited: 7 days a week from 9:00am – 4:00pm. If 9a – 4p does not work within your schedule, please contact Christina Arnold, Director of Nursing or Paige Knauss, Assistant Director of Nursing at 402-685-5683 to discuss. We will work towards accommodating visits within your schedule if possible. Please understand the scheduled times are necessary so that we can keep track of how many visitors are in the facility at one time. Too many visitors in the building can affect the ability to maintain the core principles of infection control. Surgical masks must be worn at all times and social distancing is highly recommended.
- Medically-necessary/hospice visits may have different guidelines per CMS. Contact the Director of Nursing or Assistant Director of Nursing with questions.
What We’re Doing
As we work toward preventing the spread of coronavirus (COVID-19), we’re following best practices to limit exposure to our residents and employees. As cases are suspected or confirmed, we will notify anyone who was potentially affected through direct or indirect contact, as well as the local or state health department. We have enacted several restrictions in our facilities based on the recommendations of the U.S. Government and American Health Care Association/National Center for Assisted Living. We thank you for your cooperation in support of these restrictions as we work together for safety and prevention.
- Oakland Heights employees have been trained and educated on increasing the frequency of cleaning common surfaces. In addition, we have a process for screening all staff to help ensure they are not at risk of infection.
- As a precautionary measure, our employees are wearing personal protective equipment in all service lines, including our administrative offices. We are following the process outlined by the CDC for Isolation Zones based on potential exposure or risk associated with new admissions to our facilities, including red, yellow, green and transition zones.
- Internal group activities are being conducted with safety in mind, including social distancing and wearing of masks by residents per guidance. External resident outings have been suspended until further notice. Congregate dining is occurring with appropriate safety measures in place, such as plexiglass dividers and socially distanced seating. However, the specifics for each location may change based on criteria from the Health Department related to the phases of re-opening. For the latest information about which phase your loved one’s facility is currently in, please contact the administrative team at Oakland Heights. 402-685-5683.
- Residents have the option to be examined by telehealth.
- Leadership is meeting daily to assess the ongoing situation and determine if any additional actions are required.
Please take note that email addresses for our leadership team have changed.
If you have any further questions, please email us at firstname.lastname@example.org or call the facility and ask for Christina (Director of Nursing) or Paige (Assistant Director of Nursing).
This page was last updated on July 1, 2021.